Refund policy
Refund Policy
At Salus, customer satisfaction is our priority. If you are not completely satisfied with your Laundry Fish pet hair remover, we are here to help.
30-Day Money Back Guarantee
You may request a refund within 30 days of receiving your order.
To qualify for a refund:
- The product must be unused or in acceptable condition.
- You must provide proof of purchase.
- You must contact us before returning the product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days with photos or videos showing the issue. We will review your request and provide a suitable solution.
Refund Process
Once your refund is approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your payment provider.
Non-Refundable Items
Refunds may not be available for:
- Products damaged due to misuse.
- Items returned without prior approval.
- Orders with incorrect shipping information provided by the customer.
Contact Us
For refund requests, contact:
Email: